Cancellation, refunds & billing concerns

Cancellation

To cancel or request a change, email hewnigan@gmail.com. Unless the engagement-specific agreement provides otherwise, you may end an engagement in writing. You are responsible for work completed and expenses already authorized and incurred through cancellation. Future work stops once cancellation is received, subject to any agreed handover.

Refunds

Prepaid amounts for work that has not been performed are refundable after deducting charges for completed work and authorized expenses already incurred. Fees for completed services are generally not refundable, but service or billing concerns will be reviewed. If Hewnigan cannot deliver agreed work, unearned prepaid fees for that work will be refunded.

How to request a refund or raise a concern

Email hewnigan@gmail.com with your name, invoice or engagement reference, and the reason for your request. Hewnigan will review the agreed scope, work delivered, and charges and respond with a proposed resolution. Approved refunds are issued to the original payment method where available; your bank or payment provider determines when the credit appears. These terms do not limit rights provided by applicable law.